Helm

Struggling to keep your website on course?

Like any well-used vessel, your website needs regular upkeep—security updates, bug fixes, performance tuning. It’s easy to drift off course.

Helm helps you navigate the day-to-day—keeping your site steady, secure, and ready for the journey ahead.

Who do we work with?

Helm partners with teams that need a steady hand at the wheel when it comes to their website or application. That might mean stepping in during a staffing change, or helping a small crew stay on course when time and capacity are tight.

We’re often called aboard when there’s a growing backlog of updates, unclear ownership, or rough waters caused by lingering bugs and unexpected downtime. We help chart a clear course, prioritize what matters, and keep your digital presence shipshape.

Whether you need help patching leaks, navigating upgrades, or planning for what’s ahead, Helm is here to support your team—not replace it. We work alongside you to make sure your site stays responsive, and ready for the next leg of the journey.

Here's how Helm can help your team

We work alongside small teams to keep their websites secure, stable, and moving forward—so nothing drifts off course.

Your website feels outdated and lacks the features your users need.

Helm designs and builds thoughtful improvements to keep your site fresh, useful, and aligned with your goals.

Updates feel risky—and one wrong change can send things overboard.

Helm manages upgrades with care, ensuring smooth sailing with minimal disruptions.

Your site is slow, hurting the user experience and search visibility.

Helm fine-tunes performance so your site runs fast, reliably, and efficiently.

Security is a concern, but staying on top of updates is tough.

Helm keeps your site protected with regular updates and trusted best practices.

Your team struggles to keep up with evolving tools and workflows.

Helm provides guidance, documentation, and support—so you're never navigating alone.

There’s no time for audits or proactive improvements—it’s all reactive.

Helm performs regular reviews and helps you chart a course for long-term site health.

Helm offers simple, predictable pricing

One flat monthly fee covers everything—support, updates, and improvements—so you’re never caught off guard. We bill you quarterly, so you can plan ahead and budget with confidence.

Starter

For teams that just need a reliable first mate to keep things afloat.

→ 10 hours per month
→ $180 per hour
→ Weekly check-ins with your team
→ Monthly status reports from your team

$5,400 per quarter

A Little More

For teams that want to move steadily forward—with a bit of extra wind in the sails.

→ 30 hours per month
→ $160 per hour
→ Weekly check-ins with your team
→ Monthly status reports from your team

$9,600 per quarter

Ducks in a Row

For teams that want to stay proactive, tidy the backlog, and chart what’s next.

50 hours per month
$150 per hour
Weekly check-ins with your team
Weekly status reports from your team

$18,000 per quarter

Full Steam Ahead

For teams running at full speed and ready for ongoing improvements, big and small.

→ 100 hours per month
→ $140 per hour
→ Optional daily standups with your team
→ Weekly check-ins with your team
→ Monthly status reports from your team

$42,000 per quarter

Every Helm plan includes

Dedicated point of contact to help you navigate the waters
Priority support from senior developers familiar with your stack
Security updates and monitoring to keep your site protected and compliant
Bug fixes and troubleshooting—no more guessing who to call when something breaks
Performance tuning to keep things loading fast and functioning smoothly
Ongoing improvements based on your priorities and pain points
Version upgrades handled carefully to avoid breaking things mid-voyage
Proactive site reviews so we can spot issues before they turn into emergencies
Clear communication with updates, estimates, and real timelines
No ticket limits—as long as it's in your hours, it's on deck
A partner who knows your site (not a rotating cast of strangers)

Not sure what plan’s right for you?

Every team is different. If you’re not sure how much support you need—or just want to talk it through—we’re happy to help. We’ll learn about your setup, talk through your goals, and help you find the right fit—no pressure, no sales pitch.

Schedule a time to talk

What We Need From You ... and what to expect

Great partnerships go both ways. To keep things running smoothly, here’s what we ask from your team—and where the boundaries of the Helm program are.

What We’ll Need From You

A clear point of contact to help prioritize work and make decisions.
Timely responses to questions, approvals, and access requests—we move faster when we’re not stuck waiting.
Access to relevant tools and systems, like hosting, source code, or analytics platforms.
Visibility into your goals, so we can align our work with what matters most.
Open communication, early and often. We’ll be transparent with you, and we ask the same in return.

What’s Included

Support for websites or apps built with Drupal and/or Ruby on Rails
Bug fixes, upgrades, performance tuning, and security updates
Feature development, based on the hours in your plan
Proactive site reviews and recommendations
All communication and task tracking via Basecamp

What’s Not Included

Emergency 24/7 support—we work during normal business hours (defined during onboarding)
Support for platforms outside Drupal or Rails (e.g., WordPress, Shopify, .NET)
Hosting and infrastructure management beyond basic coordination
Full redesigns or major rebuilds (these may be scoped separately)

We’re here to be a reliable, long-term partner—but we’re also not trying to be everything to everyone. If something’s out of scope, we’ll always tell you clearly and help point you in the right direction.

Still have questions?

We’re happy to talk through your needs and help you figure out if Helm is the right fit for your team.

Schedule a time to talk

Frequently Asked Questions

What kinds of websites does Helm support?

We specialize in supporting websites and applications built with Drupal and Ruby on Rails. If your stack is mostly built on one of those platforms, we’re a great fit.

Can I use hours for new feature development?

Absolutely. Helm isn’t just about maintenance—we’re here to help you move forward too. Whether it’s building new components, improving accessibility, or streamlining workflows, it’s all fair game.

What happens if I don’t use all my hours?

Hours don’t roll over, but we’ll always work with you to prioritize your backlog or make improvements that are worth tackling. We’re here to make sure your site is always moving in the right direction.

Do you work with internal teams?

Yes. Helm is built to support and extend your team—not replace it. We’re here to partner with you, whether you have in-house developers or are flying a bit solo.

How does billing work?

Plans are billed quarterly, with a flat fee based on the number of hours in your subscription. No invoices full of surprises—just one predictable number every three months.

Can I cancel anytime?

We ask for a minimum of two-quarters commitment at a time. You can change or cancel your plan at the end of any billing cycle—no long-term contracts or awkward breakups.

Do you provide documentation?

Yes—we document everything we do, from architecture decisions to one-off fixes. Our goal is to make it easy for your team (or a future partner) to pick up where we left off. Helm is built for continuity, not lock-in.

How does Helm handle security?

Security is a top priority. We monitor for vulnerabilities, apply critical updates promptly, and follow best practices for both Drupal and Rails. We’ll also help you implement preventative measures—like access controls and audit trails—so your site stays protected.

Use Helm

Expert support for your website or app—right when you need it.